Billed amount error when cancelling invoice
Summary:
We have PO with a line amount of $18,000. There were multiple invoices matched to the PO line successfully. Then there was an invoice credit for $24,000. When we tried to cancel an invoice submitted after the credited amount, we received the following error: "You can't cancel this invoice line because this will reduce the billed quantity or billed amount on the purchase order distribution below zero".
- Why was a credit amount greater than the PO line amount allowed?
- How can we prevent this from being allowed going forward?
- What can we do to be able to cancel the invoice?
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