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Product Notice: POD 3 and 6 - May need to re-authenticate Facebook Lead Ads App before Jan 17, 2025

edited Dec 5, 2024 7:47PM in Eloqua

Overview

The Oracle Eloqua’s Facebook Lead Ads App will be undergoing maintenance on January 17, 2025.  The planned maintenance requires all Facebook credentials used by the app to be re-authenticated to Facebook.  A small subset of Eloqua customers in POD 3 and 6 have not yet re-authenticated credentials and will be sent a targeted email notification prior to December 8, 2025. Any credential that is not re-authenticated will no longer work after the maintenance on January 17, 2025.

To avoid disruption of service, you must re-authenticate your Facebook account credentials in the Eloqua Facebook Lead Ads app before January 17, 2025. If you have already re-authenticated or are not within Eloqua's POD 3 or 6, no action is necessary. Unsure which POD your Eloqua environment is on, please see this

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