Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Integration of DA (Digital Assistant) and KB (Knowledge Base) without creating Intents
We have a requirement to integrate the knowledge base with DA, and this has been achieved by creating skills with a number of intents equal to the answers number of records in the Oracle database (knowledge base) by using the JSON variable to map each intent to each answer record. Documentation:
But the client raised a concern that using this method, the data has to be stored in both the knowledge base and in the digital assistant (as intents), so every time a new answer is created, a new intent has to be created in the skill that they think is not an ideal solution.
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