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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Resolved Solution comments not visible
Summary:
When Agent is resolving the SR (Helpdesk Service Request) the comments entered by the Agent is not visible of the Requestor / Primary contact who has raised the SR.
Please find the screenshot.
Content (please ensure you mask any confidential information):
Version (include the version you are using, if applicable):
24D (11.13.24.10.0)
Code Snippet (add any code snippets that support your topic, if applicable):
0