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How to Reconcile Returned Customer Receipts in Oracle Fusion

edited Dec 16, 2024 11:54AM in Receivables & Collections 2 comments

Summary:

A customer receipt was reconciled with a payment deposit in the bank statement. However, one of the receipts was later returned due to issues with the customer's bank account. What functionality in Oracle Fusion can be used to reconcile this return, similar to the "Stop Payment" option in Oracle EBS?

Content (please ensure you mask any confidential information):

  • Scenario:
    A customer’s receipts were created and reconciled against one payment deposit in a bank statement. The next day, one of the receipts in that deposit was returned due to the customer’s cash flow issue or a problem with the customer’s bank account.

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