Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Need clarity on additional licenses required for using the Help Desk work requests features

Summary:

In the Implementation Guide document, it is mentioned that -

To submit a Work Request for an Asset, you don't need any additional subscription. However, to manage a Work Request for an Asset and create Work Orders, you must have an Oracle Sales and Service Enterprise Subscription.

Can someone please clarify what this means? Do we need to subscribe for the additional services apart from Supply Chain Execution track to manage these work requests life cycle from end-to-end?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

24C


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!