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Blank Owner Field for Account in Workspace UI, but User Set as Owner Under Team Subtab

edited Jan 3, 2025 12:06AM in Sales 8 comments

The Account Owner field is blank in the Workspace UI but shows an owner after drilling down into the Account Team subtab. The user was disabled and then re-enabled, but their name cannot be found using the owner filter.

The user was locked to be disabled, then has been re-enabled through the following steps:

  • Security Console - Locate User - Edit - Uncheck Lock and Check Active.
  • Add Roles.
  • In View Resources, End Date was removed.

Any suggestions on why this is occurring and possibly a solution would be greatly appreciated. Thanks!

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