Dunning letter is not working at customer(party)level
To meet the customer's requirements, we configured Advanced Collections at the customer level. After assigning the correct scoring and strategy, the system should generate the dunning letter. However, the 'Send Dunning Letter' job is encountering an error.
We conducted a test on a customer, THE **** GROUP INC. (Registry ID: 461XX2X
5), where the collect
ion scoring and strategy assignment were successfully completed, but the 'Send Dunning Letter' process failed. For your reference, the log file is attached.
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