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Error when adding relationship to a contact through Redwood UI in 24D release

edited Jan 31, 2025 2:29PM in Sales 1 comment

Summary:

Add Relationship becomes available in 24D, However, it is not working as expected as we experienced in the Classic UI

Content (please ensure you mask any confidential information):

I tried the ootb smart action "add relationship" in Redwood UI, and try to add a contact as CHild. However, it returned the following error messages:


In Classic UI, I was able to:

  1. navigate to the Relationships tab
  2. Add Relationship —> choose Contact
  3. find the Contact and Apply
  4. select the Relationship as Child,
  5. Hit save with no error message and the record saved successfully

I would like to understand why the RelationshipType and RelationshipCode is required in the Redwood UI, and what we should do to set them up correctly for Redwood UI Correctly.

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