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Seeded report in HR HelpDesk is not referring correct attribute in Filter criteria.

in Help Desk 1 comment

Summary:

Under /shared/Service/Embedded Content/HR HelpDesk Agent/_portal , there is a seeded Dashboard Average Time to Resolve My Closed SRs which

is having single analysis attached named as Average Time to Resolve My Closed SRs.

On primary analysis it was found that the seeded analysis used

"Help Desk - HR Service Requests Real Time"."HR Service Request Secondary Dates"."Resolution Date" as one of the filter criteria whereas the relevant data is stored in "Help Desk - HR Service Requests Real Time"."HR Service Request"."Last Resolution Date"

Navigation of the Dashboard is as below.

/shared/Service/Embedded Content/HR HelpDesk Agent/_portal

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