Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Seeded report in HR HelpDesk is not referring correct attribute in Filter criteria.
Summary:
Under /shared/Service/Embedded Content/HR HelpDesk Agent/_portal , there is a seeded Dashboard Average Time to Resolve My Closed SRs which
is having single analysis attached named as Average Time to Resolve My Closed SRs.
On primary analysis it was found that the seeded analysis used
"Help Desk - HR Service Requests Real Time"."HR Service Request Secondary Dates"."Resolution Date" as one of the filter criteria whereas the relevant data is stored in "Help Desk - HR Service Requests Real Time"."HR Service Request"."Last Resolution Date"
Navigation of the Dashboard is as below.
/shared/Service/Embedded Content/HR HelpDesk Agent/_portal
0