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    To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

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    How to make Outcomes, Resolution and Solution Description fields to configured as read-only

    in Help Desk 4 comments

    Hi,

    Is anyone know how to make Outcomes, Resolution and Solution Description fields to configured as read-only

    Requirement: If the logged in user is not an Agent, he should not be able to update these fields under Solution section of the SR Details page view in Helpdesk.

    Hope anyone is able to help me on this.

    Thanks in advance!

    Kind Regards,

    Chey

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