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    How to make all data/value visible in "Solution Description" field if read-only view

    in Help Desk 2 comments

    Hi,

    Is anyone know how to make all value of "Solution Description" field visible in as this is only a single text field. Currently the data displayed is not complete.

    Upon checking in the Standard field - Solution Description field, there is no way to update it into Multiline Text.

    Does anyone have any recommendation so that all details entered by the Agent in this field will be visible to the end-user with read-only view only?

    Connected to:

    How to make Outcomes, Resolution and Solution Description fields to configured as read-only — Cloud Customer Connect

    Thanks in advance!

    Kind regards,

    Chey

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