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Issues with Training Renewals and Certificate Status in Redwood Profiles
Summary:
Explication :
We are experiencing challenges related to training renewals and certificate management in Redwood profiles. Below are the specific issues with examples to clarify:
- Renewals and Validity Periods Not Reflected in Profiles:
When a learner completes a training and receives a certificate, the expiration date of the certificate does not appear in their profile. For example:- A training course with a one-year validity is completed on January 1, 2025.
- The certificate is issued, but the expiration date (January 1, 2026) is not displayed in the learner's profile, making it difficult to track validity periods directly in the system.
Expected Behavior:
The expiration date should be displayed in the profile to facilitate tracking and renewals.
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