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Sales Order Stuck in "Shipped" Status

Summary:

We have encountered an issue with one of our sales orders, which is currently stuck in the "Shipped" status, even though the associated shipment line status has been updated to "Interfaced." The ship confirmation for this order was performed using barcode scanners.

Given this situation, we would like to understand the steps or process to update the sales order status from "Shipped" to "Awaiting Billing."

Could you please advise on the following?

  1. Is there a specific procedure or script that can be executed to align the sales order status with the shipment line status?
  2. Are there any logs or system diagnostics we should review to identify and address the root cause of this mismatch?

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