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Account Combination Errors in RSSP

edited Jan 23, 2025 9:20PM in Self Service Procurement 1 comment

Summary:

In Classic Requisitioning, we used cross-validation rules for charge account validation. It seems that the validation in RSSP is based on account combinations, which we don’t use.

Additionally, users have been encountering account combination errors in RSSP. These errors shouldn’t be occurring, as the validation should only be checking against the source and cost center. Is there a fix planned for this issue, or is there a way to adjust the validation logic to align more closely with our setup?

We've raised this issue several times, and SRs have been submitted, but so far, there hasn't been a real solution. Our users are having to re-enter combinations repeatedly or refresh the page multiple times before the error goes away. This is really inconvenient.

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