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    Case action 'Compose Message' not visible

    in Help Desk 7 comments

    Summary:

    The action 'Compose Message' is not available in the list of actions from the Case action bar. The latest 'Using Case Management' user guide shows that this should be available, but it is not. The user guide also refers to teh 'Messages' region, however there isn't one, there is a 'Conversations' region. We are able to 'Create Conversations'.

    Does Create Conversations replace 'Compose Message' ?

    Version (include the version you are using, if applicable):

    NextGen HR Help Desk with Case Management 24D

    Code Snippet (add any code snippets that support your topic, if applicable):

    Tagged:

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