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CDM Merge Request got rejected due to open orders against the master account ?

in Sales 8 comments

Hello,

I'm using CDM to deduplicate some accounts, I'm currently merging 2 accounts 1 customer and 1 prospect, I'm selecting the Customer account as master, but my merge request is getting rejected because there are open orders against the master, I double checked the Prospect account and it does not have any open order

I see that the document below specifies Open orders on Victim account (My prospect), but I don't see mentions for the master record, is there a way to skip the open orders check for deduplication ?

If not, how should I proceed ? knowing that this is a live environment, it will be difficult to lock down the account for new orders submittion, any suggestions ?

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