You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started: AI Resources for Oracle Cloud HCM – Go Here

Progress with Redwood: Redwood Resources for Oracle Cloud HCM -  Go Here

Inbound & Outbound with personal email

in Help Desk 1 comment

Summary:

We have created an email channel (test@client.com) and the client have enabled the required setting for their outlook. We are sending an inbound email from personal email address (abc@gmail.com) and SR is getting created successfully. However outbound to the same email address is not working. When we login to the Helpdesk application and do a reply, we see that "To" is populated correctly and also the channel is populated correctly. But no email is received at (abc@gmail.com)

Content (please ensure you mask any confidential information):

We have created an email channel (test@client.com) and the client have enabled the required setting for their outlook. We are sending an inbound email from personal email address (abc@gmail.com) and SR is getting created successfully. However outbound to the same email address is not working. When we login to the Helpdesk application and do a reply, we see that "To" is populated correctly and also the channel is populated correctly. But no email is received at (abc@gmail.com). Please note this is personal email id and there is no contact with this email address.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!