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RMA Orchestration via OM

in Order Management 1 comment

Summary:

RMA order creation/orchestration via Order Management

Content (please ensure you mask any confidential information):

  1. While trying to create RMA order by using 'Return or End' option from Order Mangement, only sales order lines are being returned. The support/subscription lines are not eligible for return. Looking for what is the correct configuration setting for being able to return the support/subscription line items in an order?
  2. We are trying to orchestrate subscription cancellation/close for return order via Order Management. Is there an automated way to achieve this without the use of custom APIs?


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