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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

Error enabling Elastic Search for Help Desk object

We followed the steps indicated in the documentation https://docs.oracle.com/en/cloud/saas/fusion-service/farhd/enable-elastic-search.html#Enable-Elastic-Search

The steps were completed:

1 Navigate to Setup and Maintenance.
2 Click the Tasks icon.
3 Click Search.
4 Enter the task name Configure Adaptive Search.
5 Click Search.
6 Click the Configure Adaptive Search task link.
7 On the Configure Adaptive Search page, select the Setup tab.
8 In the Service section, click the check box to enable either the HR Help Desk Request object, or the Internal Service Request object.

From point 9 onwards, "Partial Publish" could not be completed because in the actions menu, this option does not appear, only the general option of "Publish".

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