You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to copy EFF value from order management to subscription management for return orders

edited Feb 12, 2025 10:54AM in Order Management 1 comment

Summary:

Hello Team,

We have setup the necessary service mapping and algorithm to copy values from order header EFF to subscription header custom fields, and

order line EFF to subscription product custom fields.

This works fine in case of a new order creation and interfacing to subscription management.

But when we create a return order (with updated value in the EFF at header and line) against the original order (interfaced to OSMC), it results in closing the original subscription but updated EFF values from the order header/line is not updated on the subscription header/product.

Can you let us know if this is an expected functionality, or does this require any additional setups.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!