Unable to Update Item Attributes After SR/WO Creation

Summary:

Hi All

We’ve created an asset in the Manage Asset. After creating a Service Request and Work Order for the asset, we noticed that the item attributes are incorrect. However, we are now unable to update these item attributes.

Is there a way to modify the item attributes after the SR and WO have been created for the asset?

If anyone has encountered a similar issue or has any suggestions, we would greatly appreciate your input.

Thanks in advance!

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