Lost tenancy access

Summary:

I've been using an allways free tenancy where I had my first client. On thursday night I accessed the console normally. On friday morning our first client contacted us telling that the server was down, so I tried to access the cloud conslole and got the message: Invalid username or password.

Since that, I've been trying to reset my password, as well my partner, but no one can access the tenancy, and the server instance continues down.

Unfortunately the db was in the tenancy as well, with the backups, so we need acces urgently.

This week I will have a call with sales to upgrade the account and have faster support, but I need access as soon as we can.