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Can we trace the API calls happening in CX considering both Inbound and Outbound

edited Mar 10, 2025 2:53PM in Sales 1 comment

Summary:

Can we trace all the API calls happening in CX (both Inbound and Outbound), including the past dated invocations.

We understand that the currently we can trace the outbound API calls by replicating the scenarios in UI, in real-time and capture the HAR files from Browser inspect tools, however do we have any possibility to trace and troubleshoot the APIs calls happened in the Past in CX.

Below is a Scenario we are mainly looking for in CX application:

Few APIs are integrated with an external system. Few of the integrated APIs are failing, we need to troubleshoot this issue. For troubleshooting we might need the payload details received, no. of requests received, status of requests received etc. so that we can trace the issue and identify the root cause without reinitiating the requests from client side.

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