Check Eligibility – Performance Document Not Displayed

Summary:

Hello,

We have encountered an error in our PROD environment. Despite multiple attempts to find a resolution through online resources, consulting with administrators, and seeking advice from Oracle experts, we have been unable to resolve the issue.

The error occurs when a user with Administrator, HR, or Admin-level permissions attempts to process an employee's eligibility for a specific evaluation form.

Steps to repud:

1. My Client Group
2. Meet & Talk
3. Performance Eligibility
4. Search and select the relevant employee
5. Check Eligibility
6. Choose the relevant period
7. No option available in the Performance Document field

Note: this issue arises only for a single specific employee. Therefore, we assume the problem is specific to this employee rather than a system-wide issue.