Inquiry Regarding Re-Creation of Deleted Campaign Members via Eloqua Campaign Response

Hello,

I am writing to seek clarification and assistance concerning an issue we are experiencing with our Eloqua-to-Salesforce integration.

Concise Summary: When a campaign member created through Eloqua’s Campaign Response (Response Rules) is deleted from a Salesforce campaign, subsequent pushes from Eloqua do not re-create the member. This does not appear to be an issue on the Salesforce side.

Detailed Points:

• Eloqua Campaign Response Usage: We are leveraging Eloqua’s campaign response functionality (Response Rules) to automatically create campaign members in Salesforce campaigns.
• Issue with Re-Creation: Once a campaign member that has been previously entered into a Salesforce campaign is deleted, even if Eloqua pushes a new creation, the system does not re-create the member.