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Lost account access because of person pretending to be me

in OCI - General

Hello oracle community,

Summary:

Lost account access because of person pretending to be me. Both the call centre and Live Agent recommended to write here.

Content:

One day I logged into my account and I saw a unknown instance. I quickly discovered that my recovery email had changed to "nrpcocide@outlook.com".
I couldn't change the password anymore because the Security tab said "This account is locked".

  • I had a working and enabled 2FA
  • the password was randomly generated from Proton Pass
  • no one could get into my Proton or my email

I wrote to oraclehelp_ww@oracle.com and they recommended me to reset my password, Live Agent and write to c2csupport_ww@oracle.com.

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