You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Applications
Applications
Skip to content

How do I map new custom object records to existing contacts via services?

I have CDO records incoming through SF integration app, and I need to map them to contacts.

BUT when i use CDO linking settings in integration app the result is that when a contact is not found, a blank new contact is created - I do not want that to happen. What i need is a method of linking/mapping CDO records to contacts without creating new contacts, just "link if the contact exists". I was thinking about custom object record services but to be honest I am not sure how to set this up in there.

I would be grateful for any help.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

CX Solutions - Live Demos

Drop in to one of our regularly scheduled CX demo hour sessions to learn more about Marketing & Sales Unification and more!

Learn more