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BOM Mismatch in Order Management When Reselling Star Item After Long Period

Summary:

We are using unique star items for Order to Cash (O2C) transactions in Oracle Fusion. Our client is returning and reselling the same star item after a period of time. During this time, the Bill of Material (BOM) for the star item changes in Fusion Product Management. Order in OM comes from CPQ. Hence CPQ sends the original BOM data when creating the sales order, but when the sales order is interfaced into Oracle Order Management (OM), it checks the item against the current BOM in the Product Data Hub, causing a mismatch and an error.

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