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unable to create credit memo prepayment request

in Receivables & Collections 1 comment

Summary:

This is the Oracle doc that I have been following : https://docs.oracle.com/en/cloud/saas/readiness/erp/24d/ppm24d/24D-ppm-wn-f34616.htm#Key-Resources

I have created a prepayment request for NZD 250000 and we have utilized NZD 75000 from it.

We want to refund rest of the amount to the customer (i.e, NZD 175000)

When I go to Billing > Credit Transaction and use the AR Invoice number it throws an error
"Enter a unique document sequence number. (AR-856777)"

I have already tried MOS note but it did not help : https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=356420698223362&id=2894435.1&_afrWindowMode=0&_adf.ctrl-state=jtrxet6b2_4

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