Not able to settle Non-Promotional Customer Claims

Summary:

Not able to settle Non-Promotional Customer Claims

Content (please ensure you mask any confidential information):

We are creating Non-Promotional Customer claim but we are facing below mentioned issues

• Not able to settle it - When we are keeping our AR auto-accounting rules to pick the segments from Standard Lines.
• Able to settle it - When we are keeping it at Transaction Types.

Log file result

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Claim Number : 21000

Bill-to Customer : XXXXXX

Bill-to Account : XXXXXX

Claim Amount : 100.00 GBP

Resolved Amount : 100.00 GBP

Status : FAILED: Unexpected error.

Version (include the version you are using, if applicable):

25A