Connecting your contact center and field operations for better service
You’re already using Oracle Service Cloud to seamlessly serve customers across all channels, but have you incorporated the most intimate customer channel into your strategy?
Field service appointments may be the only time your customer will engage with your organization face-to-face. Plus, these interactions happen on their home turf—your field staff is standing on the carpet where their kids play, at the reception desk, or on the factory floor.
If your contact center and field service operations are still functioning as independent entities, you’re missing out on opportunities to elevate customer satisfaction and drive efficiencies in your service processes.