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25A Helper tool: Invalid Username and Password for HCM environment, Try Again error

edited Mar 26, 2025 3:59PM in HCM Redwood Personalization Helper Tool 2 comments

Summary:

Hi Everyone,

We are trying to login into Helper tool to impor the Flexfields. We are keep getting this Authentication failed error after clicking on submit. we tried importing the certificates. but still getting the same error.

The log says "SSL debug is enabled. Console error is redirected to output stream." Can someone please help us here?

Thanks in advance!

Prabhakar


Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):


25A


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