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Error Message regarding eligibilty critera defined for the element on a rehire for a new TRU

edited Apr 8, 2025 2:31PM in Payroll and Global Payroll Interface (GPI) 1 comment

Summary:

We are moving some people from one TRU to another but when trying to rehire the employees we are coming up with the following message. "The payroll relationship or assignment isn't eligible for the element PR1001 Basic Pay on the date 2025-04-01 (PAY - 1635125) Check if the employment record for the person meets the eligibility criteria defined for the element". I have checked and can see that the payroll is linked to the element via element eligibility from the 1st of April 2025. Is there any reason why this would still be erroring?

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