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Learned duration with stats package in same time

Received Response
edited Apr 25, 2017 6:16PM in Field Service 1 comment



From OFSC 16.8, it's possible to start the "Learned duration" (set the duration of activities from learned duration) only for one activity type. Before 16.8, the learned duration had to be enabled for all activity type or nothing.

In our case, wa are a pre-oracle customer that uses fixed statistics. We have a stats package in OFSC who set the duration of activities statically (the duration is not send by external system).

We want to use learned duration just for some activity types.

Can anyone tell me if we can combine the use of learned duration just for some activity type and continue to uses the static package for other activity type.

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