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Need to send a custom notificaiton when the work order is in released status and in Hold status

Summary:

Hi All,

Our corrective work orders getting created from a 3rd party sytem, and we have 2 requirements to send a notification to the end user of the 3rd party system when the work order is released for more than 7 days and also when the work order is on hold with some description (reason for hold) entered in a DFF.

We are capuring the end user email address part of work order DFF when the work order is created from integration.

Content (please ensure you mask any confidential information):

is there any way we can achive this part of this with the starndard functionaltiy of with minimal customization to send the respective user a notification with the predefined text.

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