How does capacity/time intervals work ?
I am trying to see whether I can make capacity intervals (Configuration --> Business Rules --> Quota Management --> Capacity Intervals) work.
I added couple of capacity intervals which are not same as time-slots. e.g. 09:10 - 10:30 as capacity intervals.
When I went to bucket enabled for Quota Management (Dispatch --> Quota then View --> View Capacity) I could see against each capacity category / capacity intervals combination capacity, hours for each interval. Please note these are totally different then time-slots. As shown in screen shots.
Now when I try to find the capacity using REST API --