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How does capacity/time intervals work ?

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edited Jun 13, 2017 6:08AM in Field Service 3 comments

Content

Hi All,

I am trying to see whether I can make capacity intervals (Configuration --> Business Rules --> Quota Management --> Capacity Intervals)  work.

I added couple of capacity intervals which are not same as time-slots. e.g. 09:10 - 10:30 as capacity intervals.

When I went to bucket enabled for Quota Management (Dispatch --> Quota then View --> View Capacity) I could see against each capacity category / capacity intervals combination capacity, hours for each interval. Please note these are totally different then time-slots. As shown in screen shots.

Now when I try to find the capacity using REST API  --

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