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Business unit support in Knowledge for UIs like My help

edited Apr 14, 2025 11:41AM in Knowledge 2 comments

Summary:

Hi,

We understood that business unit feature introduced in knowledge from 24c for Redwood. And it is available for Authoring, DCS, and my knowledge but not for other UI's.

When can we expect business unit support is extended in knowledge for other UIs like My help, Digital Assistant?

What does it mean My help UI is not impacted? Is it something that user get the articles from My help search portal for all BU's unlike in my knowledge search? Please confirm. It is very crucial as my customer primary use My help for knowledge search

Lastly, how does this BU feature provide capability of knowledge articles segregation similar to User group, Content type and Departments?

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