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Work Schedules and Shifts

edited Jul 14, 2017 3:39AM in Field Service 2 comments

Content

Hi All,

We have a requirement where in technician (resource) works for 08-12 hrs and 13-17 hrs. Lunch break = 12-12.30,Attend meeting = 16-16.20 hrs.

How do we best implement this?

I have created 

a. Regular shift 08 - 17. Then added activities to it for Lunch Break (12-12.30 hrs) and Meeting (16-16.20 hrs). This is repeated daily. I had created 2 activity types for Lunch Break & Meeting (under Internal Activity Group) and corresponding time-slots too (12-12.30 and 16-16.20)

b. Add the shift (08-17) to work schedule.

c. Update the resource calendar with the newly created work schedule as per point b.

I could see that 2 activities are added to the technician for Lunch Break and Meeting but my problem it does not show up at fixed time of 12-12.30 and 16-16.20 hrs in gnatt view of the technician so that no other activities can be booked during that time of Lunck break and meeting.

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