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Checkbox control: Enable availability to receive Service Requests Internal Help Desk (Service CX)

in Help Desk 2 comments

Hello Team,

I would like to know if it's possible to control the checkbox that allows you to enable or disable the option to receive service requests. Currently, any user—regardless of their role—can manually modify it, which poses a risk to employee availability control.

This could cause employees to be marked as active or available outside of their normal schedule, affecting the proper assignment of requests.

Is there a setting that allows you to restrict this option so that only users with a specific role, such as Manager, can enable or disable it?

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