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Issue with Modifying and Adding Articles on Knowledge Authoring Platform

edited Apr 23, 2025 9:32AM in Knowledge 2 comments

hello expert,

we have been experiencing an issue with modifying or adding new articles on the Knowledge platform. When attempting to save a modification, the following error appears:

Error: Cannot perform operation because of invalid input. The attribute contains invalid HTML.

This behavior is also occurring with the SuperUser account. We kindly request you to investigate the issue as we are currently blocked and unable to proceed with our activities.

We look forward to your prompt response.

Thank you and have a great day.

Best regards,

Gianfranco

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