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Assigning Group Instead of Individual Users on Team Members Tab in Oracle CX

Summary:

Hello,

I am currently facing a limitation when assigning Team Members on the Lead and Opportunity pages in Oracle CX.

Requirement:
Our client would like the ability to assign a group name or group email address (e.g., bid.management@[domain]) instead of selecting individual users manually on the Team Members tab.
Once the group is assigned, all members within that group should automatically:

  • Receive notifications related to the Lead or Opportunity
  • Be considered part of the team for collaboration and visibility purposes.

Is there any existing functionality, workaround, or enhancement that could support this requirement?

Thank you!

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