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Deletion of the routed Activities

edited Nov 8, 2017 5:56AM in Field Service 3 comments

Content

Hello Experts ,

          We are currently working on a use case which has following Scenarios :

  1.  A set  of activities are created in OFSC from Service Cloud .
  2.  The Activities are Routed and the information such as resource ID to which the activity is routed is passed to the service Cloud.
  3. After the information is passed to the service cloud these routed activities are needed to be deleted , before the new set of activites could be added  from the service cloud .

 We are currently deleting routed activities manually , is there a possible way through we could delete these activities using API's or any alternative way for doing so .​

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