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Data not showing in workspace on refresh

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edited Nov 16, 2017 7:30AM in Field Service 3 comments

Content

Hi Community,

 

We are integrating the OFSC to OSvC through ICS. when data is flown from OFSC to OSvC on refresh action the data is not getting reflected on the workspace which is affecting agents as many workspace rules is not getting triggered because data is not getting reflected on refresh.. we have to close and open the workspace again and again to get the desired result. 

Is there a alternative to make it happen without closing and opening the workspace.

Please help as it is a priority.

Thanks in advance.

Regards,

Rakesh Das

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