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Reoptimization in routing — Cloud Customer Connect
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Reoptimization in routing

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edited Nov 29, 2017 6:58PM in Field Service 4 comments

Content

Hi,

I have a requirement to reassign activities from a tech. Following is the scenario.

1. Few activities are assigned to a tech at the start of the day.

2. Route is started by the tech

3. After working for few hours, tech has to take off for the day. Technician schedule changed accordingly. There are pending activities in the technician route which need to be picked up for assignment to other technicians in the bucket.

I tried to enable re-optimization feature in the routing plan but that did not identify any activities for re-optimization.

Please can anyone guide how to enable re-optimization feature in the routing plan in this scenario?

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