How-To questions on Cloud Customer Connect (Doc ID 2919796.1).

Summary:

Hi Team,

The Invoice workflow for cost center 16750 (SFS - SOCIETE DE FRET ET DE SERVICES BU-16236) and 16700 (FH - France Handling BU-18350) needs to be updated. The new workflow should be:

1st validation: P. Mark (pmark@wfs.aero)
2nd validation: Jean-Christophe Boutot (jcboutot@wfs.aero)
3rd validation: Christian Chaya (cchaya@wfs.aero)

We have downloaded the invoice workflow diagnosis report and found that the current workflow for both cost centers first goes to Pierre Mark (Cost Centre Manager) and then to Christian Chaya. The workflow rule defined in the system is "Always 2" (Rule name: WFS_FR_FH_SFS_TRANSPORT_CC), meaning it will go to the cost center manager and their manager (Christian Chaya).