Request for Guidance on Implementing Grace Period for Dunning Letters

Summary:

We have the following requirement:

We currently use 'Strategies' as our collections method and send dunning letters to customers based on the following overdue days:

• Letter 1 – 5 days overdue
• Letter 2 – 35 days overdue
• Letter 3 – 45 days overdue
• Letter 4 – 55 days overdue
• Letter 5 – 65 days overdue

Now, a customer has requested that we incorporate a grace period. For example, if Letter 2 is sent at 35 days overdue, they would like an additional 10-day grace period to make the payment. If payment is not made within that grace period, only then should Letter 3 be triggered—meaning it would be sent at day 55 instead of day 45.

The challenge is that the system continues to calculate overdue days without pause. Could you please advise how we can implement this grace period logic within our strategy framework, so that the next letter is conditionally delayed?