Incorrect BU Derivation by IDR
Summary:
We have configured 20 unique email addresses—one for each Business Unit (BU)—in the sender's email address field for IDR, and each has a forwarding rule in place. However, IDR is still not correctly identifying the BU.
The current setup involves a single designated email address in the Easy DMS tool (an in-house application), which receives all invoices and forwards them to the respective BU-specific email addresses based on the invoice's BU. These BU-specific addresses then forward the emails to Oracle.
Despite this, IDR appears to be reading the original Easy DMS sender address instead of the intended BU-specific addresses.
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