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Automated activity generation - OFSC

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edited Jan 4, 2018 5:10PM in Field Service 4 comments

Content

Gurus

Is it possible within the OFSC, I create activities automatically without the need for integration? With a message scenario setting?

Customer demand: The customer would like the OFSC to create a customer activity by itself.

Scenario 1: The technician is in the field performing an activity of the client entity type, and during the execution realized that he has another service to perform in that same client, and would like the activity to be generated by the technician himself.

Scenario 2: Generating Orders Automatically, would be the same action of creating the activities manually but automatically.

Thank you

Version

16.8

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