Refunds and credit memos

Summary:

we have thousands of unapplied credit memos. We also need to figure out a way to issue refunds for transaction sources -Adva/Fusion/eFusion that do not involve manually adjusting each invoice. Right now, the refunds are not being processed when they come in through the overnight import, they are just being “ignored”. So, 2 questions 1 – are these “ignored” refunds causing the unapplied credits? 2 – can we process these refunds somehow so the credits are zeroed out in the system?

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